AMEP DL Client Feedback Process

AMEP DL clients can report feedback, complaints and grievances by following these steps.

  1. Talk to your teacher or counsellor. They may be able to help you solve the problem immediately.
  2. If you are not satisfied, talk to the manager at your Distance Learning site.
  3. If you are still not satisfied you can talk to the DL Manager on 1300 263 735 (1300AMEPDL)
  4. If you are not happy with the way the complaint has been handled, you may contact the Department via Skilling Australia:
  • by telephone on 13 38 73
  • by email at
  • by mail to
    Adult Migrant English Program
    Department of Education
    GPO Box 1407
    Canberra ACT 2601
  1. If still dissatisfied, you may contact the Commonwealth Ombudsman:

NOTE: This agency will not usually investigate a complaint unless raised with the Department first.